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Client Services

The number one complaint from clients unhappy with their collection agency is the level of service they receive. We built MKA as an agency that views client service as our number one priority. We know that our clients are our one and only true asset. A sales representative will listen to what you need and customize a plan that works for you. Just let us know when you want reports, how you want to receive them and what information you are looking for and we will see to it that you get exactly what you need.

Every agency will tell you they have superior client service. Maybe they do. Here’s how you can tell.

<li >Do you have one designated representative or does it always seem to change?<li >How long does it take for them to return your messages?<li >How long does it take for them to respond to an e-mail?<li >How much experience does your representative have in the collection industry?<li >Is your agency willing to make changes to their own procedures to accommodate you as their client?<li >Do you get specific answers to your questions or just vague/general responses?<li >Are they able to answer questions about all aspects of the credit and collection industry?<li >Can they provide you with solutions to your in-house credit issues, policies etc?<li >Does it feel that you get more excuses than results?

Clients